7515 Pearl Rd. #101
Cleveland, OH 44130
(216) 777-4587
[email protected]
Sign Up for Monthly Training Here
Super Star Service Advisor Training
Drive Sales, Build Customer Loyalty
Increase Your Sales Increase Your Profits
- Offer choices that boost ticket size
- Build trust to encourage repeat business
- Handle objections to close more sales
- Learn an 8-step sales process that will improve your closing percentage
Create a Customer Service Experience That Retains Clients
- Learn customer retention techniques
- Train your team to deliver top service
- Implement follow-up strategies
- Resolve concerns before they escalate
Get More From Your Technicians & Reduce Comebacks
- Learn how to maximize the D.V.I.
- Minimize mistakes and boost productivity
- Train advisors to maximize shop flow
- Improve communication with technicians
Who Is This Training For?
We work with anybody who answers the phone, works the front counter, presents work to the customer or leads and manages technicians. This training program will teach YOU and YOUR TEAM what you need to know to establish best practices for getting the customer in the door, approving the recommended repairs, leaving with a smile on their face and returning for future visits.
Let us help train your team to be superstars and have your business stand out from all the other repair shops in your town. You and your team will learn how to:
- Implement Proven Processes
- Effectively present recommended repairs to customers
- Book the appointment
- Increase your Averge Repair Order
- Increase your shops profitability
With a simple mindset shift and implementing proven systems, you could start living the life of your dreams.
Don't Let This Opportunity Pass You By
Meet The Trainers
Gerry Frank
Gerry Frank has been a shop owner for over 30 years and is well known in the industry for taking a small abandoned shop in the poorest city in the nation, from zero to $1 million in sales in only 12 months. Since cracking the code, Gerry has brought his knowledge to the industry as a business coach and has helped hundreds of repair shop owners achieve success by creating smooth-running, highly profitable shops. Gerry has been featured in Ratchet and Wrench Magazine, Remarkable Results Radio Podcasts and has been a keynote speaker at many industry events.
Bill Hill
Bill HIll purchased Mighty Auto Pro in 1997 and gross sales were $400,000. Today Mighty Auto Pro’s gross sales are 2.7 million and climbing and it runs like a finely tuned machine. Systems, procedures and a great Team are what Bill attributes his success to. Bill’s most fulfilling accomplishment is coaching other repair shops how to duplicate Mighty Auto Pro’s success, which he has done for many years. Bill has been featured as the “Top Shop Owner” in Ratchet & Wrench and also Shop Owner Magazine, along with countless other awards and industry guest appearances.
Leigh Anne Best
A sales leader in the real estate industry, 20+ years ago Leigh Anne directed her sales passion to auto repair – focusing on converting phone calls into customers. Follow that up with dynamic relationship building to keep the customers coming back, it created a recipe for shop success. Leigh Anne has taught these strategies to hundreds of repair shops over the years. Leigh Anne is co- founder of Brakes for Breasts along with Laura Frank – who have set their sights on uniting our industry to put the brakes on breast cancer!
Laura Frank
In 1995, Laura began processing payroll at the gas station her and her husband owned and quickly became an expert in Operations, HR, Customer Service and Training. In today’s world, most auto repair decisions are influenced by women, and Laura brings a woman’s point of view to auto repair – helping break the gender barriers in our industry by conveying her multiple skill sets to shops around the country. Laura is co-founder of Brakes for Breasts along with Leigh Anne Best, an industry wide organization supporting research in the prevention of breast cancer.
Skyler Mayne
Despite only two years in the automotive industry, Skyler has quickly distinguished herself as an exceptional talent. Her remarkable ability to convert phone inquiries into loyal customers is evidenced by her impressive 90% capture rate.
Recently recognized by Auto Service Leader magazine as a top Customer Service Representative at Mighty Auto Pro, Skyler's proven techniques not only attract new business but also foster long-term customer relationships. Her expertise in customer retention has become a valuable asset to our team.
Skyler's rapid rise and notable achievements showcase her natural aptitude for customer service and her dedication to excellence in the automotive sector.
Discover the tools to…
- Significantly Increase your Average Repair Order
- Have a structured sales process
- Deliver exceptional customer service
- Keep your customers coming back again and again
The right processes can make all the difference. We'll cover it all in our Service Advisor Sales and Customer Service Training.
See what Our Clients Have to Say
"After this class, I think we can double our repair order and we can make that happen with the sales process and inspections process they laid out for us."
- Mike Caprio, Owner East Rock Auto Repair, New Haven CT
"The sales process was really key to us, we need to come up with a more formal sales system."
- Rick Sharpe, Owner
Chesapeake Import Services,
Annapolis, MD
"I am going to keep the scripts and check lists near me so I can use them every time a customer calls."